The well-being of the animals we groom is our primary concern.

DO NO HARM

Peppa's Mobile Pet Spa (Peppa’s) would like to assure you that every effort is made for your pet’s experience with us to be as safe and pleasant as possible. Our mission is to do what’s best for pets and their people by offering a positive grooming experience through patient, kind, and cooperative grooming procedures. We want your pet’s spa day to be as relaxing, positive, and low stress as we can provide!

Without the proper desensitization, grooming can be perceived as scary and stressful by your pet. This is especially true for seniors, pets new to grooming, or pets with compromised health. For fearful or fragile pets, Peppa’s grooms for cleanliness and comfort only, rather than style.

For everyone’s safety, our groomers will not perform any procedure that we feel causes undue harm or excessive stress. If a pet brings illness or parasites into our mobile salon, we may need to reschedule last minute to keep the rest of our clients safe. We reserve the right to refuse service at any time and for any reason. 

DISCLOSURE

Any physical or behavioral concerns in a pet’s history or present condition must be disclosed by the pet guardian so that we may avoid aggravating them. This information is necessary for the health and safety of your pet as well as for our groomer. We need to have all the information so that we can make the best choice for ourselves and the pet: this is the cornerstone of informed consent. Possible concerns don’t necessarily mean you’ll be denied services!

Possible concerns may include, but are not limited to: prior surgeries, illness, blindness, deafness, parasites, aggressive tendencies, arthritis, hip/joint issues, warts, cysts, moles, skin tags, allergies, skin conditions or sensitivities, ear infections, extreme nervousness, history of seizures, advanced age, or any other existing medical condition.

APPOINTMENTS

Please allow a ninety minute space of time for us to get to your home or office. You will be contacted and advised with an updated arrival time when our schedule changes beyond our control. As a mobile service our schedule is subject to interruptions including but not limited to: refueling, inclement weather, mechanical difficulties or spending extra time with someone’s pet. 

We will never compromise the safety or comfort of a pet by rushing to meet a schedule.

CANCELLATION & RESCHEDULE

Please give us at least 48 hours notice before your appointment to reschedule or cancel to avoid a partial charge (50%) of the scheduled appointment fee, billed to the card on file. No-shows or same-day cancellations are billed for the full appointment (100%) cost to the credit card on file. Clients with multiple last-minute cancellations may be required to prepay for appointments.

If a new client uses the first-appointment reminder to cancel, they will not be eligible for any further appointments.

BEHAVIORAL CONCERNS

Peppa’s needs to be informed of any behavioral concerns prior to scheduling a groom so that we’re all prepared! Please keep in mind that the safest groom is always on a pet that has gone through the proper desensitization exercises for grooming stimuli.

We believe in cooperative grooming that respects pets’ feelings of stress, fear, and anxiety. In the event that your pet is too stressed or frightened Peppa’s reserves the right to stop, refuse or cancel any grooming service at any time.

If a pet is exhibiting extreme behavior (such as biting), our groomer will discontinue the grooming process. Pet guardians may be held responsible for any and all damages caused by a pet. This includes damages to the mobile salon, tools, and stylist.

VAN SAFETY

The spa session should not be interrupted for any reason. This can potentially cause harm to both your pet and our stylist. Please do not knock on the door to the salon or attempt to open the door. If for any reason the grooming process is interrupted (knocking on the door, etc.) we will return your pet at that time and you will be liable for the full grooming fee.

You’re welcome to come and view the mobile spa before an appointment. Once the grooming process begins, we ask that all guardians avoid being in a place where their pet can hear them. This is for your pet's safety, as many become restless or make sudden movements when they hear a loved one. It’s important to us for your pet to develop a trusting and loving relationship with their stylist, and this is difficult to do if their favorite person (you!) is nearby.

MATTED COAT

We do not de-mat: it’s painful and time-consuming. Matting, knots, pelting or webbing can almost always be avoided with minimal routine maintenance. If you won’t brush it out, neither will we.

We realize extreme conditions and events do occur but should de-tangling become a regular issue then an adjustment to your pet’s schedule recurrence or hairstyle must be made.

PHOTOGRAPHS & VIDEO

Peppa’s may take video or photographs of your pet. These are intended for marketing purposes and will be used for social media, advertising, our website, and client education.

All photos taken are our property but may be shared with you. At your request we will be happy to remove any of your pet’s media from our website and social pages.

INOCULATIONS

Pets must not have been exposed to distemper, rabies, or parvovirus within the last 30 days. If you cannot provide proof of an up-to-date rabies vaccination, the full groom fee will apply and we must reschedule your appointment. Verbal confirmation from your pet’s veterinarian by phone is acceptable.

Although the mobile salon is sanitized between every groom, any immunization issues should be addressed prior to the groom. We require that all adult dogs and cats be current on the rabies vaccine. Young dogs should be up to date on all puppy vaccinations. Please consult your veterinarian for their vaccination schedule recommendations.

PARASITES

Peppa’s is not a veterinary practice and can’t treat parasites- we require pets we see to be free from any parasitic affliction. If we find unexpected fleas, ticks, or other parasites during the groom, an additional $75 cleaning fee will be assessed on top of the full grooming fee.

Finding even one flea means we will need to de-bug our mobile salon before we can move on to our next appointment. This process takes at least four hours and it usually involves rescheduling the rest of the day.

LATCH KEY SERVICE

We love helping you come home to a clean pet!

If latch key services are requested, the pet guardian agrees to provide a safe and secure place for our stylist to access the pet. Possible locations could be in a kennel, crate, pen, or even just a closed room.

PAYMENT

Payment is due at the time services are completed unless other arrangements have been discussed in advance. We accept cash, checks, and all major credit cards. Checks may be made out to: Peppa's Mobile Pet Spa, Inc.

We reserve the right to charge additional fees for services above and beyond what is considered normal. This includes but is not limited to: poor coat condition, excessive parasite infections, and remediating guardian neglect. 

SATISFACTION

Your satisfaction is important to us. If you are unhappy for any reason and would like something adjusted, we will be happy to do so when we bring your pet to you after their spa date, within reason. After the day of the appointment, any return visit will be treated as a new appointment and billed accordingly.

We will do our best to resolve any issue. If something unusual arises after the groom that was not noticed upon return of the pet, you must contact us immediately and take your pet to a vet within 3 days of the groom.